It's 11 PM, it's 4 degrees outside, and your furnace just went dead. You don't need a voicemail — you need someone who picks up and shows up. That's exactly what we do. After-hours heating calls get treated like what they are: emergencies that can't wait until Monday.
We've walked into homes where the indoor temp had already dropped to 40 degrees. We've seen pipes burst because someone waited until morning to call. In a Boulder January, you don't have the luxury of time — every hour without heat puts your plumbing and your family at risk. When you call our emergency line, a real person answers and a truck gets dispatched. Period.
When you call our emergency line, a dispatcher connects you with a technician who can assess your situation over the phone. In many cases, we can walk you through temporary measures to protect your home while we dispatch a truck. Our emergency technicians carry the most common failure parts — ignitors, capacitors, blower motors, and thermostats — to complete repairs in a single visit whenever possible.
After-hours calls include a service fee that covers the emergency dispatch. However, repair costs themselves are the same as during business hours. We provide upfront pricing before starting any work.
During active emergency dispatch periods, our typical response time is within 2 hours for Boulder city limits. Response times may vary during severe weather events when call volume is high.
Open cabinet doors under sinks, let faucets drip slightly, and use space heaters in the most vulnerable areas. Close off unused rooms to concentrate available heat. We'll get to you as quickly as possible.
